Refund Policy
Easy Refund For Peace MInd
At Autosure Inspections, we are committed to providing you with accurate and comprehensive vehicle history reports to help you make informed decisions. We understand that sometimes things may not go as expected, and we’re here to ensure your peace of mind. Our straightforward refund policy is designed to be transparent and hassle-free, giving you the confidence to trust our services. Whether it’s a technical issue, an incorrect report, or an unexpected charge, we’ve got you covered. We believe in putting our customers first and making sure you’re completely satisfied with your purchase. If you experience any issues, our easy refund process is just a few steps away. Our goal is to provide you with a seamless experience, and we stand by our commitment to customer satisfaction. Review our policy to learn more about how we handle refunds and how we ensure your needs are met promptly and efficiently.
There are few steps
1. Identify the Issue
Before submitting a refund request, please ensure that the issue with the report meets our eligibility criteria. Common issues include receiving an empty report, being unable to open the report, facing error messages, or being charged multiple times for the same report. If any of these apply, you can proceed to the next step.
2. Gather Required Information
Once you’ve identified the issue, gather all the necessary details that will help us process your refund smoothly. This includes your full name, the vehicle’s VIN number, the order number, and a brief description of the issue you’re experiencing. If applicable, please also attach any screenshots or error messages related to the problem.
3. Submit a Refund Request
To initiate your refund, send an email to our customer support team at [Your Email Address] or use the refund request form available on our website. In your message, make sure to clearly mention the subject as “Refund Request” and include all the gathered information, including your payment details (e.g., PayPal Transaction ID or the last four digits of your credit/debit card).
4. Wait for Review and Approval
Once we receive your refund request, our team will carefully review the information you’ve provided. We will assess the issue and verify your eligibility for a refund. This review process typically takes 4 business days. If we approve your refund, we’ll notify you about the approval and initiate the process.
5. Refund Processing and Confirmation
If your refund request is approved, the refund will be processed to your original payment method (credit card, PayPal, etc.). You should see the refunded amount in your account within 4-7 business days, depending on your payment method. You will also receive a confirmation email once the refund has been completed.